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NXP Semiconductors PS-SUPPORT-100
- Part No.:
- PS-SUPPORT-100
- Manufacturer:
- NXP Semiconductors
- Category:
- Software, Services
- Package:
- Datasheet:
-
PS-SUPPORT-100.pdf
- Description:
- PREMIUM SUPPORT -100 HOURS - PHY
- Quantity:
- Payment:
- Shipping:
Inventory:1,721
Please send an inquiry. Send us your inquiry, and we will respond immediately.
Product details
Overview
PS-SUPPORT-100 from NXP is a professional technical support service package providing 100 annual support hours for platform development using NXP's Arm-based devices-including Kinetis®, i.MX RT, Layerscape®, LPC MCUs, and i.MX application processors. It includes prioritized response (typically within one business day), a dedicated support manager, secure private web portal access, and optional board bring-up or customer hardware/BSP support.
For engineers reviewing the PS-SUPPORT-100 datasheet, PS-SUPPORT-100 pinout, PS-SUPPORT-100 application, or PS-SUPPORT-100 equivalent, this offering addresses time-critical firmware integration, hardware validation, and production readiness challenges in embedded Arm-based designs-particularly where reference platform replication is impractical or custom BSP adaptation is required.
Technical Context
PS-SUPPORT-100 is structured as an annual contractual service, not a physical component. It enables direct engagement with NXP's expert engineering resources for firmware, driver, and system-level issues across supported MCU and MPU families. Support scope explicitly covers RTOS, Linux®, and Android™ integration on customer hardware.
The service operates via a moderated, secure, confidential web portal allowing up to three authorized customer participants. Resolution methods include hot fixes, patches, bug fixes, workarounds, and replacement deliveries-where applicable-rather than generic guidance or forum-based assistance.
Key Specifications
| Parameter | Value and Actual Design Meaning |
|---|---|
| Support Hours | 100 hours per year-allocated for technical consultation, debugging, and resolution of platform-specific issues. |
| Response Time | Typically within one business day-prioritized over standard support channels for faster issue triage. |
| Portal Access | Secure, moderated, confidential web portal-enables traceable, auditable, and collaborative issue tracking with up to three customer users. |
| Hardware Scope | Support extends to customer hardware and BSP-not limited to NXP reference boards-critical for late-stage validation. |
| OS Coverage | Includes RTOS, Linux®, and Android™-ensures compatibility with full software stack requirements for i.MX and Layerscape platforms. |
| Contract Term | Annual-aligned with product development cycles and long-term design-in continuity planning. |
Availability
PS-SUPPORT-100 is available at Aetrix Electronics and suitable for industrial edge gateways, automotive infotainment prototypes, and secure IoT endpoint development requiring stable component supply and responsive engineering collaboration.
Supply support for PS-SUPPORT-100 includes scheduled delivery planning, volume procurement assistance, BOM continuity management, traceable sourcing, and lifecycle availability coordination for OEM customers, industrial embedded developers, connected-device designers, and electronics production programs.
Manufacturer
NXP Semiconductors is a global semiconductor company specializing in secure connectivity solutions for automotive, industrial, and IoT applications.
PS-SUPPORT-100 belongs to NXP's Professional Support service portfolio, designed to accelerate time-to-market for customers developing complex Arm-based platforms using Kinetis, i.MX RT, Layerscape, LPC, and i.MX silicon.
FAQ
What does PS-SUPPORT-100 include beyond standard NXP support?
PS-SUPPORT-100 provides 100 annual hours of direct, prioritized technical engagement with NXP's engineering specialists-including dedicated support management, secure portal access, and resolution methods like hot fixes and patches. Unlike standard support, it covers customer hardware and BSP, and guarantees response within one business day-critical for production-integrated development.
Can PS-SUPPORT-100 be used for i.MX 8M Plus Linux® BSP bring-up?
Yes-PS-SUPPORT-100 explicitly covers RTOS, Linux®, and Android™ support on customer hardware. For i.MX 8M Plus, this includes BSP customization, kernel debugging, device tree validation, and driver integration assistance directly on your target board, not just NXP reference designs.
Is PS-SUPPORT-100 tied to a specific NXP device family?
No-PS-SUPPORT-100 applies broadly across NXP's Arm-based platforms: Kinetis®, i.MX RT, Layerscape®, LPC MCUs, and i.MX application processors. The service is not bound to a single part number but scales with platform complexity and support scope needed during development.
How is PS-SUPPORT-100 delivered and activated?
PS-SUPPORT-100 is delivered as an annual contract. After purchase via www.nxp.com/prosupport or an authorized distributor, the NXP Professional Support team contacts the customer to initiate the agreement, provision portal access, assign a support manager, and schedule onboarding-no physical shipment or license key is involved.
Does PS-SUPPORT-100 cover hardware design review or schematic validation?
No-PS-SUPPORT-100 focuses exclusively on software, firmware, BSP, and system-level integration issues on functional hardware. Hardware design review, schematic validation, or PCB layout assistance fall outside its scope and require engagement with NXP Professional Engineering Services instead.
PS-SUPPORT-100 Specifications
- Product attributes
- Attribute value
- Manufacturer:
- NXP Semiconductors
- Series:
- -
- Packaging:
- Bulk
- Product Status:
- Active
- Type:
- Tech Support
- Applications:
- Programming
- Edition:
- Premium
- License Length:
- -
- License - User Details:
- 100 Hours
- Operating System:
- -
- For Use With/Related Products:
- -
- Media Delivery Type:
- -
PS-SUPPORT-100 FAQ
1.How can I place an order for PS-SUPPORT-100 through Aetrix?
Please submit a Request for Quotation (RFQ) for PS-SUPPORT-100 on Aetrix. Our sales agent will provide a competitive quotation and guide you through the order confirmation once you accept the terms.
2.Are the price and stock information for PS-SUPPORT-100 reliable?
The price and inventory of PS-SUPPORT-100 are updated periodically and may fluctuate due to market conditions. Stock and pricing data are typically refreshed every 24 hours. Quotation validity for PS-SUPPORT-100 is usually 5 days.
3.What payment methods are accepted for PS-SUPPORT-100?
We accept Wire Transfer, PayPal, Credit Card, Western Union, MoneyGram, and Escrow for PS-SUPPORT-100 transactions.
Note: Certain payment methods may incur a processing fee.
4.How is shipping managed for PS-SUPPORT-100?
PS-SUPPORT-100 orders can be shipped via leading logistics carriers, including DHL, UPS, FedEx, TNT, or Registered Mail.
Once your PS-SUPPORT-100 order is processed, you will receive an email with the shipment details and tracking number.
Note: Tracking information may take up to 24 hours to appear. Express delivery typically takes 3–5 business days.
5.How can I obtain technical support or documentation for PS-SUPPORT-100?
For technical support, including PS-SUPPORT-100 datasheets, pinout diagrams, or application guidance, please contact our engineering support team. They can provide detailed documentation and assistance for your PS-SUPPORT-100 requirements.
6.How does Aetrix verify that PS-SUPPORT-100 is sourced from the original manufacturer or authorized distributors?
All PS-SUPPORT-100 products on Aetrix are procured from qualified distributors and authorized channels. Our dedicated quality assurance team conducts strict verification, including traceability checks and, if necessary, third-party testing. This ensures that PS-SUPPORT-100 meets industry standards.
7.What is the process for return or replacement of PS-SUPPORT-100?
All PS-SUPPORT-100 units undergo pre-shipment inspection (PSI). If there is an issue with PS-SUPPORT-100, returns or replacements are accepted under the following conditions:
1.Quantity discrepancies, incorrect items, or visible external defects (such as breakage or corrosion), acknowledged by Aetrix.
2.The issue is reported within 90 days of delivery.
3.The PS-SUPPORT-100 part is unused and in its original packaging.
Return procedure for PS-SUPPORT-100:
1.Submit a request within 90 days.
2.Obtain a Return Material Authorization (RMA) from Aetrix.
PS-SUPPORT-100 Tags
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