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NXP Semiconductors PS-SUPPORT-200
- Part No.:
- PS-SUPPORT-200
- Manufacturer:
- NXP Semiconductors
- Category:
- Software, Services
- Package:
- Datasheet:
-
PS-SUPPORT-200.pdf
- Description:
- PS-SUPPORT-200
- Quantity:
- Payment:
- Shipping:
Inventory:3,754
Please send an inquiry. Send us your inquiry, and we will respond immediately.
Product details
Overview
PS-SUPPORT-200 from NXP is a professional technical support service package providing 200 annual support hours for platform development using NXP's Kinetis®, i.MX RT, Layerscape®, LPC MCU, and i.MX application processor families. It includes prioritized response (typically within one business day), a dedicated support manager, secure private web portal access, and optional board bring-up or customer hardware/BSP support.
For engineers reviewing the PS-SUPPORT-200 datasheet, PS-SUPPORT-200 pinout, PS-SUPPORT-200 application, or PS-SUPPORT-200 equivalent, this offering delivers structured, time-bound engineering assistance - not a physical component - with emphasis on rapid issue resolution, custom feature enablement, and production-critical support on customer-specific hardware and software stacks.
Technical Context
PS-SUPPORT-200 is an annual contractual service tier designed for advanced embedded platform development. It enables direct engagement with NXP's expert technical resources for debugging, driver development, RTOS/Linux/Android integration, and hardware-specific bring-up - including scenarios where issues cannot be replicated on NXP reference platforms.
The service operates via a moderated, secure, confidential web portal supporting up to three customer participants per contract. Resolution methods include hot fixes, patches, bug fixes, workarounds, and replacement deliveries - all coordinated through an assigned support manager with escalation pathways for special requests.
Key Specifications
| Parameter | Value and Actual Design Meaning |
|---|---|
| Support Hours | 200 annual hours - allocated across technical queries, debugging, BSP customization, and board bring-up tasks. |
| Response Time | Typically within one business day - prioritized over standard support channels for faster triage and resolution. |
| Portal Access | Secure, moderated, confidential web portal - supports up to three authorized customer participants for traceable communication. |
| Support Scope | Covers Kinetis®, i.MX RT, Layerscape®, LPC MCUs, and i.MX application processors - including customer hardware and proprietary BSPs. |
| Additional Services | Included: RTOS/Linux/Android support, board bring-up, custom feature development; optional: driver development and special support requests. |
Availability
PS-SUPPORT-200 is available at Aetrix Electronics and suitable for industrial embedded developers, automotive infotainment system integrators, and IoT edge device manufacturers requiring stable component supply and scalable engineering support during pre-production and production ramp phases.
Supply support for PS-SUPPORT-200 includes scheduled delivery planning, volume procurement assistance, BOM continuity management, traceable sourcing, and lifecycle availability coordination for OEM customers, industrial embedded developers, connected-device designers, and electronics production programs.
Manufacturer
NXP Semiconductors is a global semiconductor company headquartered in Eindhoven, Netherlands, specializing in secure connectivity solutions for automotive, industrial, IoT, mobile, and communication infrastructure markets.
PS-SUPPORT-200 belongs to NXP's Professional Support service portfolio, designed specifically to accelerate time-to-market for customers developing complex embedded systems on NXP's Arm-based MCU and application processor platforms.
FAQ
What is PS-SUPPORT-200?
PS-SUPPORT-200 is an annual professional engineering support contract from NXP offering 200 dedicated technical support hours. It is not a physical component but a service package enabling direct access to NXP specialists for platform development on Kinetis®, i.MX RT, Layerscape®, LPC MCUs, and i.MX processors - including board bring-up, BSP customization, and customer hardware support.
Does PS-SUPPORT-200 include hardware or software deliverables?
No, PS-SUPPORT-200 does not include physical hardware or pre-packaged software. It provides time-bound engineering services - such as debugging assistance, patch delivery, driver development, and RTOS/Linux/Android integration support - delivered through a secure web portal and coordinated by an assigned NXP support manager.
Can PS-SUPPORT-200 be used for custom silicon or non-NXP platforms?
No, PS-SUPPORT-200 is strictly limited to NXP's supported platforms: Kinetis®, i.MX RT, Layerscape®, LPC MCUs, and i.MX application processors. It does not extend to third-party SoCs, custom ASICs, or non-NXP silicon - and support scope is defined by NXP's documented architecture and software stack compatibility.
How is PS-SUPPORT-200 activated after purchase?
After purchasing PS-SUPPORT-200, the NXP Professional Support team contacts the customer to initiate the contract, provision access to the secure private web portal, assign a dedicated support manager, and schedule onboarding - including defining support scope, participant roles, and initial technical priorities for the 200-hour allocation.
Is PS-SUPPORT-200 renewable, and does unused time roll over?
PS-SUPPORT-200 is an annual contract and is renewable upon expiration. Unused support hours do not roll over to the next year - they expire at contract end. Renewal ensures continued access to the same support manager, portal, and escalation pathways, subject to NXP's current service terms and fee structure.
PS-SUPPORT-200 Specifications
- Product attributes
- Attribute value
- Manufacturer:
- NXP Semiconductors
- Series:
- -
- Packaging:
- Bulk
- Product Status:
- Active
- Type:
- Tech Support
- Applications:
- Programming
- Edition:
- Professional
- License Length:
- -
- License - User Details:
- -
- Operating System:
- -
- For Use With/Related Products:
- ARM®
- Media Delivery Type:
- -
PS-SUPPORT-200 FAQ
1.How can I place an order for PS-SUPPORT-200 through Aetrix?
Please submit a Request for Quotation (RFQ) for PS-SUPPORT-200 on Aetrix. Our sales agent will provide a competitive quotation and guide you through the order confirmation once you accept the terms.
2.Are the price and stock information for PS-SUPPORT-200 reliable?
The price and inventory of PS-SUPPORT-200 are updated periodically and may fluctuate due to market conditions. Stock and pricing data are typically refreshed every 24 hours. Quotation validity for PS-SUPPORT-200 is usually 5 days.
3.What payment methods are accepted for PS-SUPPORT-200?
We accept Wire Transfer, PayPal, Credit Card, Western Union, MoneyGram, and Escrow for PS-SUPPORT-200 transactions.
Note: Certain payment methods may incur a processing fee.
4.How is shipping managed for PS-SUPPORT-200?
PS-SUPPORT-200 orders can be shipped via leading logistics carriers, including DHL, UPS, FedEx, TNT, or Registered Mail.
Once your PS-SUPPORT-200 order is processed, you will receive an email with the shipment details and tracking number.
Note: Tracking information may take up to 24 hours to appear. Express delivery typically takes 3–5 business days.
5.How can I obtain technical support or documentation for PS-SUPPORT-200?
For technical support, including PS-SUPPORT-200 datasheets, pinout diagrams, or application guidance, please contact our engineering support team. They can provide detailed documentation and assistance for your PS-SUPPORT-200 requirements.
6.How does Aetrix verify that PS-SUPPORT-200 is sourced from the original manufacturer or authorized distributors?
All PS-SUPPORT-200 products on Aetrix are procured from qualified distributors and authorized channels. Our dedicated quality assurance team conducts strict verification, including traceability checks and, if necessary, third-party testing. This ensures that PS-SUPPORT-200 meets industry standards.
7.What is the process for return or replacement of PS-SUPPORT-200?
All PS-SUPPORT-200 units undergo pre-shipment inspection (PSI). If there is an issue with PS-SUPPORT-200, returns or replacements are accepted under the following conditions:
1.Quantity discrepancies, incorrect items, or visible external defects (such as breakage or corrosion), acknowledged by Aetrix.
2.The issue is reported within 90 days of delivery.
3.The PS-SUPPORT-200 part is unused and in its original packaging.
Return procedure for PS-SUPPORT-200:
1.Submit a request within 90 days.
2.Obtain a Return Material Authorization (RMA) from Aetrix.
PS-SUPPORT-200 Tags
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